Shipping Policy

Shipping and Delivery
We offer international shipping. Orders of US$200 or more receive complimentary international shipping. For orders under US$200, shipping fees are calculated at checkout based on the destination and estimated package weight. Delivery estimates are shown at checkout when available.

Order Processing
In-stock orders are normally processed within 5–7 business days. Processing may take longer during special releases, holidays, and peak periods. Pre-order production time is separate from order processing and delivery time.

Tracking
When your order ships, tracking information will be sent to the email address used at checkout. Depending on the carrier, tracking information may take 3–7 business days to become active, and updates may pause while a shipment is in transit between countries.

Shipping Address and Order Changes
If your order has not yet shipped, contact info@humble-official.com as soon as possible to request a shipping address change. We will assist where possible, but changes cannot be guaranteed. Separate orders cannot be combined into one shipment, and we do not ship to P.O. boxes, APO addresses, or FPO addresses.

Duties and Taxes
Import duties, taxes, tariffs, brokerage fees, and other charges depend on the destination and are the recipient’s responsibility. Contact your local customs office for an estimate before ordering.

Undeliverable, Unclaimed, or Refused Packages
Customers are responsible for providing complete and accurate shipping information, monitoring tracking updates, responding promptly to carrier or customs requests, accepting delivery, and collecting the package within the stated holding period. If a package is returned, held, or abandoned because the customer did not meet these responsibilities, the customer is responsible for all return shipping, reshipping, duties, taxes, and carrier fees. Original shipping charges are non-refundable. Any reshipment, exchange, or refund will be considered only after the package is recovered and reviewed. Other circumstances will be reviewed individually in accordance with applicable law.

Lost, Damaged, or Stolen Shipments
If a shipment appears lost, arrives damaged, or is marked delivered but cannot be located, please contact us promptly with your order number and any supporting photos. We will help open an investigation with the courier and work with you to reach an appropriate resolution. Investigations and resolutions remain subject to the courier’s procedures and findings.

For shipping assistance, contact info@humble-official.com.